A phone system that understands the call.
TechSphereX Voice is a cloud phone system that understands the call. Provision numbers, route with an IVR and virtual agent, dial out at scale, and get every conversation transcribed, summarised and linked to the right contact — automatically.
Everything voice needs, in depth.
Cloud numbers
Provision phone numbers right inside the platform and start taking calls — no separate carrier account to wrangle.
IVR & virtual agent
Greet and route callers with a configurable IVR, and let a virtual agent handle common requests before a human ever picks up.
Outbound dialer
Power through call lists with a dialer that logs every outcome against the contact and the deal it belongs to.
Smart routing (ACD)
Distribute calls by skill, availability and priority so the right person answers — and nothing rings out.
Call intelligence
Every call is transcribed and summarised, with key moments surfaced, so follow-up writes itself and nothing gets lost.
Screen-pop on inbound
An incoming call matches the caller to their contact and pops their full history, so your team answers already knowing who’s calling.
From start to done.
- 01A call comes in
The IVR greets and routes; the caller is matched to their contact and history pops on screen.
- 02The right person answers
ACD routing puts the call with the best-matched, available agent.
- 03Talk — and capture
The call is transcribed and summarised live; key points are saved to the contact.
- 04Follow up with context
Create a ticket or deal from the call in a click, with the summary already attached.
Voice makes the rest of the platform smarter.
Because every pillar shares one data model, Voice isn’t an island — it feeds and draws on everything else.
Sphere AI can answer as a virtual agent, summarise calls and draft follow-ups, handing off to a person the moment the situation calls for it.
How autonomy worksThe rest of the platform
Bring Voice online.
Create your workspace and start today. Pricing and setup are on the main site.