Every customer, answered in time.
TechSphereX Support turns every conversation into a tracked ticket with a clear owner and a clock. Routing gets it to the right person, SLA timers warn you before you breach, and a shared knowledge base keeps answers consistent — whether a human or Sphere AI replies.
Everything support needs, in depth.
Omnichannel ticketing
Email, chat, voice and web all land as tickets in one queue, each tied to the customer’s full history across the platform.
Smart routing & assignment
Route by team, skill or workload automatically, or let workflows assign on your rules. Agents see what’s theirs; managers see everything.
SLA timers that escalate early
Every ticket carries response and resolution clocks. As a breach approaches, it escalates to the assignee and their managers — before the customer notices.
A knowledge base your AI shares
The same articles your team references ground Sphere AI’s answers, so automated and human replies stay accurate and on-message.
Satisfaction, measured
CSAT and NPS are captured on resolution and feed straight into analytics, so you can see quality trending, not just volume.
Role-scoped queues
Agents work their own and unassigned tickets; reassignment stays with managers. Visibility matches responsibility by design.
From start to done.
- 01A ticket arrives
From any channel, with the customer’s complete cross-pillar history attached automatically.
- 02It routes & starts a clock
Assignment and SLA timers begin; the right agent is notified.
- 03Answer with context
Reply using knowledge-base articles — or let Sphere AI draft a grounded response for approval.
- 04Resolve & learn
Close the ticket, capture satisfaction, and the outcome rolls into analytics for everyone.
Support makes the rest of the platform smarter.
Because every pillar shares one data model, Support isn’t an island — it feeds and draws on everything else.
Sphere AI can triage, tag and draft replies, resolving routine tickets within the limits you set and escalating anything it’s unsure about.
How autonomy worksThe rest of the platform
Bring Support online.
Create your workspace and start today. Pricing and setup are on the main site.